At Khana e Poshak, customer satisfaction is our top priority. If for any reason you are not fully happy with your purchase, we offer a simple and transparent return and exchange process to ensure a smooth shopping experience.
Eligibility for Returns & Exchanges
You may request a return or exchange within 14 days of receiving your order, provided the following conditions are met:
- Items must be unused, unworn, and in their original condition.
- Products must include all original tags and packaging.
- Customized, altered, or personalized items are not eligible for return or exchange.
- Sale or clearance items are considered final and cannot be returned or exchanged.
How to Request a Return or Exchange
To start the process, please contact our Customer Support team:
- Email: contact@khanaeposhak.online
- Phone: +92 324 6236391
Kindly provide your order number and details of the item(s) you wish to return or exchange.
Return Shipping
- Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.
- We recommend using a tracked and insured courier service to prevent loss or damage during transit.
Refunds
- Once your returned item is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be issued within 7 business days via your original payment method.
- Please note: shipping charges are non-refundable.
Exchanges
If you would like to exchange an item, please specify the replacement product or size when contacting us. Exchanges will be processed promptly, depending on availability.
Defective or Wrong Items
If you receive a damaged, faulty, or incorrect product, please notify us within 7 days of delivery. We will arrange a replacement or a full refund and cover any related shipping costs.
Important Notes
- We reserve the right to decline returns or exchanges that do not meet the above conditions.
- Please review our Terms & Conditions for more detailed guidelines on shopping with Khana e Poshak.
Contact Us
For assistance with returns or exchanges, please reach out to us:
Email: contact@khanaeposhak.online
Phone: +92 324 6236391